Delivery and Returns

Delivery

On placing your order you will get a delivery date.

Your order will be despatched only when your paypal payment has been completed successfully.

To be sure you receive your order I use first class recorded delivery. Postage cost (for UK): £2, additional items: £0.50 per item.

For items in stock please allow up to 5 working days for delivery. Items made to order may take longer. Please note that those delivery times cannot be guaranteed and it is possible that delivery can take much longer. Please be aware I can not be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of my control such as postal strikes.

I do recommend that you allow more time for Christmas deliveries. 

Should there be a problem at any stage please do email me and we I will do my best to help.

If you wish to have a different size or colour of the item or to use a different kind of yarn please contact me by my email: j.podgajna@gmx.net.


Returns

You can return any unused product for a full refund within 14 days starting from the date after you received the ordered goods, provided it is in a resaleable condition. 
If you wish to return an item please contact me first by email. A refund will be made to the paypal account used to purchase the goods as soon as they are received. Please note that you are responsible for the cost of returning the item(s). I would suggest you use recorded delivery.

Please be aware that some of the custom made items may be not eligible for a refund.

 



If you have any questions please contact me: j.podgajna@gmx.net
Comments